Refund policy

Refund Policy

Refund Policy – Sahl Al Alamya Company LLC

At Sahl Al Alamya Company LLC, we provide logistics coordination, auction buying assistance, and related service-based solutions. Please review our refund policy carefully before requesting our services.

Service-Based Policy

All payments made to Sahl Al Alamya Company LLC are service fees only for coordination, assistance, and logistics-related services. We do not sell vehicles or physical goods.

Refund Eligibility

Refunds may be considered under the following conditions:

  • The service has not yet started, and no coordination, bidding, or logistics arrangements have been initiated.

  • The refund request is submitted in writing within a reasonable timeframe after payment.

  • No third-party costs have been incurred on behalf of the client.

Non-Refundable Services

Refunds will not be issued in the following cases:

  • Services that have already started, including auction bidding assistance, transportation coordination, or shipping arrangements.

  • Fees paid for completed or partially completed services.

  • Costs related to third-party providers, auction platforms, transportation companies, ports, or documentation services.

  • Changes of mind after services have been initiated.

Third-Party Fees

Any fees paid to third-party service providers are non-refundable, as these costs are outside our control.

Refund Processing

Approved refunds, if applicable, will be processed using the original payment method and may take several business days to appear, depending on the payment provider.

Contact Us

For refund inquiries, please contact us at:

Email: support@sahl-alalamya.com

All refund requests are reviewed on a case-by-case basis in accordance with this policy.

Policy Updates

Sahl Al Alamya Company LLC reserves the right to update or modify this Refund Policy at any time without prior notice.